Once payment for your order is received, we'll send an order confirmation to the email address associated with your Royalty account. Once your order ships, you'll receive an email notification with a tracking number.
You can view your order status 24 hours a day from your Order History page:
Sign in to your Royalty account.
Click My Account > Order History.
All of your orders to date are displayed.
Yes, usually. As long as your item has not shipped, you can request to cancel the item. We will attempt to cancel your item as best we can, but submitting a cancelation request does not guarantee your item will be canceled.
Note: Currently, you must cancel each item separately.
Click My Account > Order History.
Click Order Details next to the order containing the item you'd like to cancel.
The Order Details page appears. Click Cancel for the item you would like to cancel.
Click Cancel my item in the Cancelation Request appears and indicates we are attempting to cancel your order. Click Close.
Repeat the process for each item you would like to cancel.
If an item was successfully canceled:
A refund for the amount of the item will be issued to the payment method used.
Note: If payment was not taken, we will cancel the pending charge.
You will receive an email with the refund information.
After we receive your order.
We will send you a Order Confirmation email which will contain the details of your order. Please review this email and if you see any problems with your order, please give us a call right away so we can make it right.
Your order details, processing and delivery selections are entered into our production scheduling system. Using this information, the system prioritizes the printing, production and shipping of your order in accordance with your selections. We then select and customize your item(s), package it/them at which time your package is ready for shipping.
Once the order has been shipped, the invoice is sent to the email address linked to your account (or the email address linked account).
After your payment has been received, you can print a copy of your receipt for your records from your Order History:
Log in to your account.
Click My Account > Order History.
All of your orders to date will be displayed. Locate the appropriate order.
Click Order Details.
Click Download your Tax Invoice.
A link to your tax invoice is provided to you via email after your order has been placed. It should be used for all tax refund and reporting purposes.
You can access the tax invoice from your Order History after your order has dispatched.
Within Canada we charge sales tax on shipping.
Abroad: taxes are determined by the destination country's local customs regulations, duty and/or tax charges.
What methods of payment do you accept?
We accept the following payment methods on our site:
Credit card (VISA, Mastercard)
PayPal, DigiPay, BitCoin
